{"id":397,"date":"2018-10-23T03:13:13","date_gmt":"2018-10-23T03:13:13","guid":{"rendered":"https:\/\/cah.vic.gov.au\/?page_id=397"},"modified":"2022-09-19T10:24:28","modified_gmt":"2022-09-19T00:24:28","slug":"consumer-feedback","status":"publish","type":"page","link":"https:\/\/cah.vic.gov.au\/consumer-feedback\/","title":{"rendered":"Consumer Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"397\" class=\"elementor elementor-397\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38ede5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38ede5b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2451ce6\" data-id=\"2451ce6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0ea65c elementor-widget elementor-widget-heading\" data-id=\"f0ea65c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Consumer Feedback<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa28e4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa28e4b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d47f132\" data-id=\"d47f132\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-812f3f3 elementor-button-info elementor-align-left elementor-widget elementor-widget-button\" data-id=\"812f3f3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/cah.vic.gov.au\/feedback-form\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-double-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Provide your feedback online<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-405e41e\" data-id=\"405e41e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81bddec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81bddec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a337727\" data-id=\"a337727\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c5be33 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3c5be33\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0d9a65 elementor-widget elementor-widget-text-editor\" data-id=\"d0d9a65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Colac Area Health welcomes all feedback regarding our services including compliments, suggestions and complaints. Your feedback helps us to continuously improve the quality and safety of services that we provide to our community. Your feedback informs us of what we are doing well and what we could do better and assists us to address problem areas and to give credit to our staff when it is due. Colac Area Health handles all feedback seriously and confidentially. You may choose to remain anonymous when providing feedback.<em>\u00a0<\/em><\/p><h3><span style=\"color: #3a3a3a; font-family: Comfortaa, display; font-size: 1.66667rem; font-style: normal; font-weight: 400;\">Compliments<\/span><\/h3><p>Complete our <a href=\"https:\/\/cah.vic.gov.au\/feedback-form\" target=\"_blank\" rel=\"noopener\">online Feedback form<\/a>\u00a0<span style=\"font-size: 18px; font-style: normal; font-weight: 400;\">or can download a <a href=\"https:\/\/app.prompt.org.au\/download\/7950?code=c95bf57c7dd3759cf985161f32bc59ab\">printed Feedback<\/a> form feedback form if you would like to provide a compliment about any services provided or your experience at Colac Area Health.<\/span><\/p><h3><span style=\"color: #3a3a3a; font-family: Comfortaa, display; font-size: 1.66667rem; font-style: normal; font-weight: 400;\">Suggestions<\/span><\/h3><p><span style=\"font-size: 18px; font-style: normal; font-weight: 400;\">Complete our <a href=\"https:\/\/cah.vic.gov.au\/feedback-form\" target=\"_blank\" rel=\"noopener\">online Feedback form<\/a> or you can download a <a href=\"https:\/\/app.prompt.org.au\/download\/7950?code=c95bf57c7dd3759cf985161f32bc59ab\">printed Feedback<\/a> form if you would like to provide a suggestion about any services provided or how we could improve your experience at Colac Area Health.<\/span><span style=\"font-size: 18px; font-style: normal; font-weight: 400;\"><br \/><\/span><\/p><p><span style=\"color: #3a3a3a; font-family: Comfortaa, display; font-size: 1.66667rem; font-style: normal; font-weight: 400;\">Complaints<\/span><\/p><p>Complete our <a href=\"https:\/\/cah.vic.gov.au\/feedback-form\">online Feedback form<\/a> or you can download a <a href=\"https:\/\/app.prompt.org.au\/download\/7950?code=c95bf57c7dd3759cf985161f32bc59ab\">printed Feedback<\/a> form if you have a complaint about any services provided or your experience at Colac Area Health.<\/p><p>You may also lodge a complaint with the Health Complaints Commissioner by calling 1300 582 113 or visit their website.<\/p><p>For Aged Care related complaints you can contact the Aged Care Complaints Commissioner on 1800 550 552 or visit their website<\/p><ul><li><a href=\"https:\/\/cah.vic.gov.au\/feedback-form\">Feedback Form<\/a><\/li><li>Contact\u00a0<a href=\"https:\/\/cah.vic.gov.au\/wp-content\/contact-us\">Colac Area Health<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/feedback-form\/\" target=\"_blank\" rel=\"noopener\">Online Feedback<\/a> Form.<\/li><li>Printed\u00a0<a href=\"https:\/\/app.prompt.org.au\/download\/7950?code=c95bf57c7dd3759cf985161f32bc59ab\">Feedback<\/a>\u00a0Form<\/li><li><a href=\"https:\/\/app.prompt.org.au\/download\/8140?code=3f2c6c9875a3d27e6c378093ac0ddaad\">Colac Area Health Consumer Feedback and Complaints Policy<\/a><\/li><li><a href=\"https:\/\/hcc.vic.gov.au\/\" target=\"_blank\" rel=\"noopener\">Health Complaints Commissioner<\/a><\/li><li><a href=\"https:\/\/www.agedcarecomplaints.gov.au\/internet\/accc\/publishing.nsf\/content\/home\" target=\"_blank\" rel=\"noopener\">Aged Care Complaints Commissioner<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2019\/11\/Advocacy-Brochure-October-2018.pdf\" target=\"_blank\" rel=\"noopener\">Advocacy Services<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consumer Feedback Provide your feedback online Colac Area Health welcomes all feedback regarding our services including compliments, suggestions and complaints. Your feedback helps us to continuously improve the quality and safety of services that we provide to our community. Your feedback informs us of what we are doing well and what we could do better &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/cah.vic.gov.au\/consumer-feedback\/\"> <span class=\"screen-reader-text\">Consumer Feedback<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/397"}],"collection":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/comments?post=397"}],"version-history":[{"count":114,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/397\/revisions"}],"predecessor-version":[{"id":7761,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/397\/revisions\/7761"}],"wp:attachment":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/media?parent=397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}