{"id":3520,"date":"2020-05-25T16:09:23","date_gmt":"2020-05-25T06:09:23","guid":{"rendered":"https:\/\/cah.vic.gov.au\/?page_id=3520"},"modified":"2023-11-17T13:12:10","modified_gmt":"2023-11-17T02:12:10","slug":"consumer-information","status":"publish","type":"page","link":"https:\/\/cah.vic.gov.au\/consumer-information\/","title":{"rendered":"Consumer Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3520\" class=\"elementor elementor-3520\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-327f297f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"327f297f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-223b9506\" data-id=\"223b9506\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1014264d elementor-widget elementor-widget-text-editor\" data-id=\"1014264d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Rights and Responsibilities<\/h3><ul><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2019\/08\/Charter-of-Aged-Care-Rights-Colac-Area-Health.pdf\">Charter of Aged Care Rights (over 65 or if you identify as ATSI over 50)<\/a><\/li><li><a href=\"https:\/\/www.agedcarequality.gov.au\/consumers\/consumer-rights\">Charter of Aged Care<\/a><\/li><li><a href=\"https:\/\/www.myagedcare.gov.au\/help-at-home\/commonwealth-home-support-programme\">Commonwealth Home Support Programme (CHSP) | My Aged Care<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2018\/10\/Patient-Rights-Responsibilities.pdf\">Inpatient Patient Rights Responsibilities<\/a><\/li><li><a href=\"https:\/\/www2.health.vic.gov.au\/ageing-and-aged-care\/home-and-community-care\/hacc-program-for-younger-people\/hacc-program-guidelines\/hacc-quality-and-service-development\/quality\/hacc-statement-of-rights-and-responsibilities\">Home and Community Care (HACC) Charter of Rights (if under 65)<\/a><\/li><li><a href=\"https:\/\/www.safetyandquality.gov.au\/sites\/default\/files\/2019-06\/Charter%20of%20Healthcare%20Rights%20A4%20poster%20ACCESSIBLE%20pdf.pdf\">Australian Charter of Health Care Rights<\/a><ul><li><a href=\"https:\/\/www.safetyandquality.gov.au\/publications-and-resources\/resource-library\/australian-charter-healthcare-rights-second-edition-easy-english-version\">Easy English Version<\/a><\/li><li><a href=\"https:\/\/www.safetyandquality.gov.au\/australian-charter-healthcare-rights-second-edition-translations\">In Your Language<\/a><\/li><\/ul><\/li><li><a href=\"https:\/\/dhhs.vic.gov.au\/publications\/client-services-charter\">Department of Human Services Charter of Client Rights<\/a><\/li><li><a href=\"https:\/\/www.myagedcare.gov.au\/help-at-home\/commonwealth-home-support-programme\">My Aged Care<\/a><\/li><\/ul><h3>Privacy and Freedom of Information<\/h3><ul><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/02\/Privacy-How-CAH-uses-your-Personal-Information.pdf\">Privacy<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/08\/Freedom-of-Information-Application-Form.docx\">Freedom of Information Request and Authorisation Form<\/a><\/li><\/ul><h3><a target=\"_blank\" rel=\"noopener\">Patient-Carer Bedside Compendium<\/a><\/h3><h3>Fees<\/h3><ul><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2022\/08\/Co-contribution-for-Services-2022-2023.pdf\">Co-contribution for Service<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/medicare-ineligibility\/\">Medicare Inpatient Ineligibility<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2021\/02\/Information-for-Medicare-Ineligible-patients-maternity-care.pdf\">Medicare Inpatient Ineligibility &#8211; Maternity<\/a><\/li><\/ul><h3><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/02\/Advocacy-Brochure.pdf\">Advocacy<\/a><\/h3><h3><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/02\/Hand-Hygiene-I-Deserve-Your-Clean-Hands.pdf\">Hand Hygiene<\/a><\/h3><h3>Severe Weather<\/h3><ul><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/02\/Severe-Weather-Letter-2023.docx\">Advice Letter<\/a><\/li><li><a href=\"https:\/\/www.betterhealth.vic.gov.au\/campaigns\/survive-heat\" target=\"_blank\" rel=\"noopener\">Survive the Heat<\/a><\/li><li><a href=\"https:\/\/cah.vic.gov.au\/wp-content\/uploads\/2023\/02\/Heat-health-factsheet-for-web-v1.pdf\">Heat Health Information<\/a><\/li><\/ul><h3><a href=\"https:\/\/cah.vic.gov.au\/consumer-feedback\/\">Bushfire Management Advice for Farmers<\/a><\/h3><ul><li><a href=\"https:\/\/agriculture.vic.gov.au\/farm-management\/emergency-management\/bushfires\">Bushfires | Emergency management | Farm management | Agriculture Victoria<\/a><\/li><\/ul><h3><a href=\"https:\/\/cah.vic.gov.au\/consumer-feedback\/\">Consumer Feedback<\/a><\/h3><h3><a href=\"https:\/\/cah.vic.gov.au\/visiting-us\/\" target=\"_blank\" rel=\"noopener\">Visiting Us<\/a><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0abb0c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0abb0c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80ec031\" data-id=\"80ec031\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a738f05 elementor-widget elementor-widget-video\" data-id=\"a738f05\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/665084270?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Rights and Responsibilities Charter of Aged Care Rights (over 65 or if you identify as ATSI over 50) Charter of Aged Care Commonwealth Home Support Programme (CHSP) | My Aged Care Inpatient Patient Rights Responsibilities Home and Community Care (HACC) Charter of Rights (if under 65) Australian Charter of Health Care Rights Easy English Version &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/cah.vic.gov.au\/consumer-information\/\"> <span class=\"screen-reader-text\">Consumer Information<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/3520"}],"collection":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/comments?post=3520"}],"version-history":[{"count":59,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/3520\/revisions"}],"predecessor-version":[{"id":9032,"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/pages\/3520\/revisions\/9032"}],"wp:attachment":[{"href":"https:\/\/cah.vic.gov.au\/wp-json\/wp\/v2\/media?parent=3520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}