Health Information Services

Freedom of Information

In accordance with the Freedom of Information Act 1982, you have the right to request access to your medical record and personal information held by Colac Area Health.

Charges associated with requests include:

• $30.60 application fee
• 20 cents per page photocopying/printing charge
• $25 radiology images to disc, where applicable
• Other charges may apply

Fees can be waivered on the basis of hardship, please provide evidence which you believe supports your claim (eg Copy of your Health Care Card or Pension Card)

Application Form

Download: FOI Request and Authorisation Form

Photo proof of ID will be required and a charge of $30.60 is applicable. Fee will be waived for people who provide a copy of a healthcare or pension card.

Please contact the FOI Officer on 03 5232 5252 or [email protected] to arrange to collect or be mailed the form, or to discuss an application.

Time of Birth

If you are seeking a birth date and time, this can be provided without going through Freedom of Information, on a typed Time of Birth letter. Please contact our FOI Officer on 03 5232 5252 or email [email protected] and this can be arranged.

Photo proof of ID will be required and a charge of $10 applicable. Fee will be waived for people who provide a copy of a healthcare or pension card.

My Health Record

Colac Area Health is linked with the My Health Record and electronically sends patients’ discharge summaries and medications information to those patients who have a registered My Health Record. From 1 February 2019, a My Health Record will be created for every eligible Australian who has chosen not to opt-out by the deadline of 31 January 2019.

Patients can visit www.myhealthrecord.gov.au to find out more. Patients who need extra support can call the Help line on 1800 723 471.

External Health Services and GP Requests for Patient Information

Please provide a written request for specific information to either:
Fax: 03 5232 5472
Email: [email protected]
Phone: 03 5232 5257

Note all requests will need to be on official letterhead or sent via your hospital/GP clinic email address. Requests received from personal email addresses will not be accepted.

Family Violence Information Sharing Scheme (FVISS) and Child Information Sharing Scheme (CISS) Requests

Any request for the release of information pertaining to the above schemes must be done so by an authorised Information Sharing Entity (ISE) and/or Risk Assessment Entity (RAE). The requesting authorised person/agency will need to be verified prior to the release of information under these schemes.

To request information under one of these Schemes, please complete the request form below and email your request to: [email protected]

Further information on Colac Area Health’s information sharing process click here.

To request information from Colac Area Health click here.

Contact: 

Health Information Services
03 5232 5252 or 03 5232 5257

 

Hours: 

Monday to Friday
8:00 am to 4:30 pm

 

Also see: 

Fax: 03 5232 5472

Email: [email protected]

For the ‘Application Form’ link [email protected]

For the ‘Time of Birth’ link [email protected]

For the ‘External Health Services and GP Requests for Patient Information’ link [email protected]